Sharing is caring. Please treat ekar like your own car. Service fees are charged to ensure ekars are always in good condition for everyone.
| Fees for an unsuccessful charge, cheque bounce, or payment rejected by credit or debit card issuer | 30 |
| non-refueling of the Dubai PPM vehicles when at or below a 1/4 | 100 |
| In case of an accident, an additional fee for not providing a police report within 3 days of the incident | 500 |
| Smoking inside the ekar vehicle | 500 |
| For all vehicles: parking outside of authorized parking zones | 250 |
| Lost Keys - Actual amount charged by the agency + AED 250 admin fee | Actuals + 250 |
| Parking/Speeding ticket less than AED 200 | 55 |
| Refueling / topup of ekar-x fleet | Actual + AED 100 Admin Fee |
| Other charges for example: number plate loss, tampering with Salik / VIP / vehicle logos, tint removal etc | Actuals + 100 |
| Fee for Legal Cases | AED 150 + Actual Fee Paid to the Court |
| Tesla Dubai Carshare Overmileage Fee | AED 2/km |
| All delayed reservations are applicable for a penalty fee of minimum | 300 |
| A security deposit fee is mandatory for users with tourist/visiting visa | 2,000 |
| For any legal formalities, an additional fee will be applicable 15% of the total decline amount + any legal fees, document charges, court fees etc (as per actuals) | Actuals + 15% |
| Non Refueling (Subscription Leasing Vehicles) | Actual + AED 100 Admin Fee |
| Excessive cleaning fee | 300 |
| Unsecured vehicle fee | 145 |
| Salik/Toll (Dubai/Abu Dhabi) | 5.25 |
| Drained battery fee or leaving the headlights on | 250 |
| Parking/Speeding tickets charge more than 200 | 100 |
| Loss of use fee (e.g. Impounded vehicle) | 350 |
| Excess Amount in case of Accidents (irrespective of nature of the damage) | 3000 |
| The excess amount in case of Accidents (irrespective of the nature of the damage) with the driver under 25 years of age or an unauthorized driver | 3,000 + 20% of the total claim amount |
| Unused reservation fees | 5 |
| Towing/recovery charges (oneway) | 250 |
| Delivery charges for rental vehicles irrespective of the no of days booked | 99 |
| Excess Loss of Use (Delayed Police Report, Impounded Vehicle, Vehicle not Usable by Customers Fault) per Day | 100 |
| Penalty fees for not switching off the ignition, or forgot to return the key inside the terminal | 200 |
| Payment gateway fee per booking (Does not apply if you are paying with credits from your e-wallet) | 2.5 |
| Accident admin fee for Tesla (Dubai & Abu Dhabi) - Excess amount in case of Accidents (irrespective of nature of the damage) | 5,000 |
| Non-charging of Tesla vehicles when at or below 50 km driving range | 200 |
| Penalty for ending the reservation in another city. Our members are required to end their reservation in the same city where they started their reservation. | 500 |
| Cancellation fee | 5 |
| Cleaning Fee | 5 |
| If the car is impounded by police or any other government authorities actual penalty, towing charges, and admin fee will be levied | Actual penalty + AED 250 + AED 250 |
| Accident Fee in case of total loss (except for Tesla, Landrover & Alfa Romeo Giulietta). An additional 20% of the total vehicle claim amount will be charged if the UAE DL is less than 6 months old or the customer's age is less than 25 years | AED 4,000 |
| ADDITIONAL | |
| credit card validation fee | 1 |
| additional driver | Pay Per Minute vehicles: 5 AED per Pay Per Minute reservation 20 AED per Daily reservation Long Term vehicles: 25 AED per Daily reservation 75 AED per Weekly reservation 150 AED per Monthly reservation |
| car delivery charges | 99 |
| Over mileage charges | 1 aed to 1.5 per km depends on car type |
| Lost & Found (Items will be scrapped if not collected within 90 days from the date we inform the customer) | AED 30 |
| In case of accidents (unknown party & underneath damages), if no police report is provided by the user, CDW will not be applicable and the user will be liable to pay the actual repair cost plus an admin fee of AED 500 | Actual Repair Cost + AED 500 |